Customer service
Pre- and post-sales assistance is a key element of Minipack’s philosophy, guaranteeing our customers constant support and a long-lasting relationship of trust. We offer a comprehensive support service designed to respond quickly and effectively to any need.
Our support services:
- Pre-sales service to guarantee comprehensive, customized support. Each customer is paired with a dedicated team member who provides sales assistance, processes and manages orders, handles system data entry, and organizes shipments. Furthermore, your contact person liaises directly with you to ensure rapid, precise, and efficient management of every request.
- Machine installation in Italy and abroad, thanks to our network of authorized dealers.
- Advanced remote assistance for immediate support on automatic machines, anywhere in the world.
- Routine and extraordinary maintenance contracts, with specialized service at our center in Dalmine (BG) and through our dealers.
- On-site technical assistance, directly at your facility.
- Packaging and pre-testing trials, available by appointment at our showroom in Dalmine (BG) or through our authorized dealers.
Need immediate technical assistance? Contact us now to receive support from one of our experts.
The same passion for two generations
Training for Dealers and Distributors
Minipack supports its distributor network with a technical and commercial training program, designed to provide all the necessary skills to deeply understand our machines and guarantee quality service to customers.
Looking to book a training session or request assistance? Submit your support request, and our team will contact you as soon as possible.