{"id":2559,"date":"2025-07-14T14:38:18","date_gmt":"2025-07-14T14:38:18","guid":{"rendered":"https:\/\/minipack-torre.it\/atencion-al-cliente\/"},"modified":"2026-09-16T14:05:01","modified_gmt":"2026-09-16T14:05:01","slug":"atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/minipack-torre.it\/es\/atencion-al-cliente\/","title":{"rendered":"Atenci\u00f3n al cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2559\" class=\"elementor elementor-2559 elementor-320\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71c92e1 e-con-full e-flex e-con e-parent\" data-id=\"71c92e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-40c24c7 e-con-full background-blur e-flex e-con e-child\" data-id=\"40c24c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/minipack-torre-video-customer-service.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;background_privacy_mode&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t<\/div>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05a4f66 e-con-full e-flex e-con e-child\" data-id=\"05a4f66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-870fe78 e-con-full e-flex e-con e-child\" data-id=\"870fe78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-576db9a elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"576db9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/minipack-torre.it\/es\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31a415c elementor-widget elementor-widget-heading\" data-id=\"31a415c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Atenci\u00f3n al cliente <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d37c976 elementor-widget elementor-widget-text-editor\" data-id=\"d37c976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La asistencia preventa y posventa es un elemento clave de la filosof\u00eda de Minipack, lo que garantiza a nuestros clientes un soporte constante y una relaci\u00f3n de confianza duradera. Ofrecemos un servicio de asistencia integral, dise\u00f1ado para responder de manera r\u00e1pida y eficaz a cualquier necesidad. <\/p><p><strong>Nuestros servicios de soporte:<\/strong><\/p><ul><li>Servicio de preventa para garantizar un soporte completo y personalizado. Cada cliente cuenta con el seguimiento de un miembro dedicado del equipo, quien brinda asistencia comercial, procesa y gestiona los pedidos, se encarga de su introducci\u00f3n nel sistema y organiza los env\u00edos. Adem\u00e1s, el asesor se comunica directamente con el cliente para asegurar una gesti\u00f3n r\u00e1pida, precisa y eficiente de cada solicitud.  <\/li><li>Instalaci\u00f3n de m\u00e1quinas en Italia y en el extranjero, gracias tambi\u00e9n a nuestra red de distribuidores autorizados.<\/li><li>Teleasistencia avanzada para un soporte inmediato en m\u00e1quinas autom\u00e1ticas, en cualquier parte del mundo.<\/li><li>Contratos de mantenimiento ordinario y extraordinario, con intervenciones especializadas en nuestro centro de Dalmine (BG) y a trav\u00e9s de nuestros distribuidores.<\/li><li>Asistencia t\u00e9cnica in situ, directamente en su empresa.<\/li><li>Pruebas de embalaje y preaceptaci\u00f3n disponibles bajo reserva en nuestro showroom de Dalmine (BG) o a trav\u00e9s de nuestros distribuidores autorizados.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4eda6b elementor-widget elementor-widget-text-editor\" data-id=\"c4eda6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfNecesita asistencia t\u00e9cnica inmediata? Cont\u00e1ctenos ahora per recibir soporte de uno de nuestros expertos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b076a elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"b5b076a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"560\" height=\"665\" src=\"https:\/\/minipack-torre.it\/wp-content\/uploads\/2025\/10\/Customer_services.jpg\" class=\"attachment-full size-full wp-image-6667\" alt=\"\" srcset=\"https:\/\/minipack-torre.it\/wp-content\/uploads\/2025\/10\/Customer_services.jpg 560w, https:\/\/minipack-torre.it\/wp-content\/uploads\/2025\/10\/Customer_services-253x300.jpg 253w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1b44e6 e-con-full e-flex e-con e-parent\" data-id=\"f1b44e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f668e53 e-con-full e-flex e-con e-child\" data-id=\"f668e53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ecaf41 elementor-widget elementor-widget-heading\" data-id=\"0ecaf41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">La misma pasi\u00f3n desde hace dos generaciones<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70eded1 elementor-widget elementor-widget-heading\" data-id=\"70eded1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formaci\u00f3n para concesionarios y distribuidores <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71ea441 elementor-widget elementor-widget-text-editor\" data-id=\"71ea441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Minipack respalda a su red de distribuidores con un programa de formaci\u00f3n t\u00e9cnica y comercial, dise\u00f1ado para proporcionar todas las competencias necesarias para conocer a fondo nuestras m\u00e1quinas y garantizar un servicio de calidad a los clientes.<\/p><p>\u00bfDesea reservar una sesi\u00f3n de formaci\u00f3n o solicitar asistencia? Solicite soporte y nuestro equipo se pondr\u00e1 en contacto con usted lo antes posible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Atenci\u00f3n al cliente La asistencia preventa y posventa es un elemento clave de la filosof\u00eda de Minipack, lo que garantiza a nuestros clientes un soporte constante y una relaci\u00f3n de confianza duradera. Ofrecemos un servicio de asistencia integral, dise\u00f1ado para responder de manera r\u00e1pida y eficaz a cualquier necesidad. Nuestros servicios de soporte: Servicio de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2559","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Servicio al Cliente | Asistencia y Soporte Minipack<\/title>\n<meta name=\"description\" content=\"El servicio al cliente de Minipack ofrece asistencia pre y postventa, mantenimiento, soporte remoto y reparaciones\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/minipack-torre.it\/es\/atencion-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" 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