{"id":2529,"date":"2025-07-14T14:38:18","date_gmt":"2025-07-14T14:38:18","guid":{"rendered":"https:\/\/minipack-torre.it\/customer-service\/"},"modified":"2026-05-18T14:49:30","modified_gmt":"2026-05-18T14:49:30","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/minipack-torre.it\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2529\" class=\"elementor elementor-2529 elementor-320\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71c92e1 e-con-full e-flex e-con e-parent\" data-id=\"71c92e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-40c24c7 e-con-full background-blur e-flex e-con e-child\" data-id=\"40c24c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/minipack-torre-video-customer-service.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;background_privacy_mode&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t<\/div>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05a4f66 e-con-full e-flex e-con e-child\" data-id=\"05a4f66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-870fe78 e-con-full e-flex e-con e-child\" data-id=\"870fe78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-576db9a elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"576db9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/minipack-torre.it\/en\/homepage\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31a415c elementor-widget elementor-widget-heading\" data-id=\"31a415c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer service <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d37c976 elementor-widget elementor-widget-text-editor\" data-id=\"d37c976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pre- and post-sales assistance is a key element of Minipack&#8217;s philosophy, guaranteeing our customers constant support and a long-lasting relationship of trust. We offer a comprehensive support service designed to respond quickly and effectively to any need. <\/p><p><strong>Our support services:<\/strong><\/p><ul><li>Pre-sales service to guarantee comprehensive, customized support. Each customer is paired with a dedicated team member who provides sales assistance, processes and manages orders, handles system data entry, and organizes shipments. Furthermore, your contact person liaises directly with you to ensure rapid, precise, and efficient management of every request.  <\/li><li>Machine installation in Italy and abroad, thanks to our network of authorized dealers.<\/li><li>Advanced remote assistance for immediate support on automatic machines, anywhere in the world.<\/li><li>Routine and extraordinary maintenance contracts, with specialized service at our center in Dalmine (BG) and through our dealers.<\/li><li>On-site technical assistance, directly at your facility.<\/li><li>Packaging and pre-testing trials, available by appointment at our showroom in Dalmine (BG) or through our authorized dealers.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4eda6b elementor-widget elementor-widget-text-editor\" data-id=\"c4eda6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Need immediate technical assistance? Contact us now to receive support from one of our experts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b076a elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"b5b076a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"560\" height=\"665\" src=\"https:\/\/minipack-torre.it\/wp-content\/uploads\/2025\/10\/Customer_services.jpg\" class=\"attachment-full size-full wp-image-6387\" alt=\"\" srcset=\"https:\/\/minipack-torre.it\/wp-content\/uploads\/2025\/10\/Customer_services.jpg 560w, https:\/\/minipack-torre.it\/wp-content\/uploads\/2025\/10\/Customer_services-253x300.jpg 253w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1b44e6 e-con-full e-flex e-con e-parent\" data-id=\"f1b44e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f668e53 e-con-full e-flex e-con e-child\" data-id=\"f668e53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ecaf41 elementor-widget elementor-widget-heading\" data-id=\"0ecaf41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The same passion for two generations<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70eded1 elementor-widget elementor-widget-heading\" data-id=\"70eded1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training for Dealers and Distributors <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71ea441 elementor-widget elementor-widget-text-editor\" data-id=\"71ea441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Minipack supports its distributor network with a technical and commercial training program, designed to provide all the necessary skills to deeply understand our machines and guarantee quality service to customers.<\/p><p>Looking to book a training session or request assistance? Submit your support request, and our team will contact you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer service Pre- and post-sales assistance is a key element of Minipack&#8217;s philosophy, guaranteeing our customers constant support and a long-lasting relationship of trust. We offer a comprehensive support service designed to respond quickly and effectively to any need. Our support services: Pre-sales service to guarantee comprehensive, customized support. 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